Terms & Conditions

YOUR HOLIDAY CONTRACT WITH 'COMO STREET TRAVEL LIMITED'

BONDING
Como Street Travel are fully bonded as a member of the Travel Trust Association, membership number U0898, and as such all monies for non atol arrangements are only released to Como Street Travel, once you have returned from travel.

YOUR CONTRACT
When you book travel arrangements with us you enter a contract with us.

WHO ARE WE
We are Como St Travel trading as www.ocean-cruise.co.uk and our registered address is 8 Vineyard, London, SE1 1QL.

WHO ARE YOU
You are any client of ours who books your travel with us who is named on the confirmation invoice.

WHAT ARE THE PAYMENT TERMS?
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. If you are making a payment less than ten weeks prior to departure you must pay the total cost of flights/holidays. If you do not pay as described above, your flights/ holidays will be automatically cancelled. We do not send reminders. We are entitled to cancel your flights/holidays for non payment as specified. Should we have to cancel your flights/holidays because you have failed to pay, you will be liable to pay cancellation charges.

AIRPORT CHARGES AND DEPARTURE TAXES
Action by UK or overseas governments and other authorities including mandatory in increases or new charges are not covered by the company's price Guarantee. UK air passenger duty, together with Airport and Departure taxes as noted on the appropriate pages of the relevant brochure, will be charged separately to the fare as per invoice.

AMENDMENTS
If after booking you wish to change your travel arrangements we will do our utmost to meet these new instructions as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant.

Alterations can not be made to passenger names and it is your obligation to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set below.

Please note that some travel arrangements can not be changed after a reservation has been made and any alterations will incur a 100% cancellation charge. All fares are subject to change, sometimes without advance notice; it is therefore in your own interests to finalise payment as soon as possible, as fares can only be guaranteed if full payment has been received.

CANCELLATION BY THE PASSENGER
You may cancel your booking as long as it's communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply.

Cancellation charges on airline tickets are dependant on the airline, the fare type and when cancellation takes place, verifying from 25% TO 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge.

If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

SPECIAL REQUEST
In the event of the company making a request on your behalf, e.g. meals, seats, rooms, request ect. We will communicate that request to those responsible. A request cannot be guaranteed and therefore we can not be held responsible if your request is not fulfilled.

TRAVEL INSURANCE
We advise you to take a travel insurance policy from Como Street Travel. Please check acceptance of the terms and conditions. Your signing it validates the policy you are required by the EEC law to have adequate travel insurance.

RECONFIRMATION OF FLIGHTS/CHECK-IN
You are required to check in 3 hours prior to departure on long haul and 2 hour s prior to departure for short haul flights.

Reconfirmation of onward/return flights must be made with the airline or holiday representative at least 72 hours prior to departure.

POSTING DOCUMENTS
We will endeavour to send out travel documents 7-14 days prior to departure by first class post at client's own risk. Special, Recorded or Registered post can be arranged at an additional charge. If tickets are lost in the post a new set of tickets have to be re-issued you may have to pay to re-issue the tickets again. A form of indemnity will have to be filled in to claim your monies which can take six months. The form of indemnity is subject to an administration charge of £75.00 per passenger.

CREDIT CARD CHARGES
Bookings where payment is made by credit card are liable for a 2% authorisation charge. There is a minimal charge applied for debit cards.

FLIGHT PROGRAM CHANGES
All prices, dates, time, routes and choice of airline are subject to alteration or cancellation should Como Street Travel Limited find it necessary to effect any such alteration or cancellation. They will use their best endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by Como Street Travel Limited upon the express understanding that acts as a booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his/her property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of Como Street Travel Limited shall cease in any event if Como Street Travel Limited has exercised due diligence in acting as booking agent. Como Street Travel Limited will not be bound by any statement or representation unless it be in writing and signed by a duly authorised official of their office staff, and save as aforesaid, no representative employee or agent of Como Street Travel Limited is authorised to commit them to any liability amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial dispute and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.

VALIDITY OF TICKETS, FLIGHT TIMINGS & SCHEDULED CARRIERS
Return tickets are valid for the dates and routing specified thereon. No refunds will be made in the respect of unused tickets other than as provided for hereon. Flights timings and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the carrier concerned will accept liability for flight cancellations, delays or diversions outside the company's or carrier's control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may supply alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and/or delays.

TRAVEL DOCUMENTS
It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses which may be imposed on Como Street Travel or the carrier as a result of your improper or incorrect documentation.

PASSPORTS, VISAS, HEALTH, REQUIRMENTS AND DRIVING LICENSE
A full ten year passport is required for visits to all destinations. Check the validity of your passport and any visa requirements with the appropriate consulates. Also, if appropriate, please check you have a full driving licence and are eligible to drive in the country concerned.

For non EC destination an international licence may be required. Ensure that you meet all immunisation and medical requirements. Some countries may require vaccination certificates for entry.